1. HOUSING NEW SOUTH WALES LX PROJECT IN INSTRUCTIONAL DESIGN TO TRAIN HOUSING NSW STAFF
MY ROLE: Instructional Designer. Creating Task flows, Story boards and Training for Housing staff in Australia. This training was to teach new systems, processes and procedures associated with allocating houses for low income groups in the state of NSW. It involved the entire process from when a call would come in or a person would visit the office until they were allotted the house. I also assisted the Change Management Officer with writing Change Management Communications, I was also was the trainer for many of the virtual sessions that were conducted with the staff who were in parts of the state far from Sydney.
METHODS AND TOOLS ADDIE Methodology Field User Research at 4 locations Creating the Course with Objectives, Outcomes, Content and Assessments using Adult Learning Theory principles VISIO for flowcharting processes and procedures Word and PowerPoint for Storyboards, training documentation, and Change Management newsletters aimed at different audiences in the large organization. WEBEX for virtual training.
RESULTS AND OUTPUT HNSW Staff successfully trained to serve their clients Instructor Guide, Participant Guides and Handouts
Click to open the Training Strategy pdf
Sample Instructor and Participant Guides
HNSW Instructor Guide in a Storyboard format. Click for pdf.
A Participant Guide for training HNSW staff who help the population that needs low income housing. Click for pdf.
2. TEXAS STATE LIBRARIES AND ARCHIVES COMMISION, IKS HEALTH AND OTHER PROJECTS
MY ROLE IN TSALC: To develop training material and handouts. Then deliver in person-classroom training to 300+ library staff and literacy providers on using a Digital Literacy Toolkit that involved training in different technologies. This was with me traveling to 10 locations across the State of Texas over a span of 6 months.
MY ROLE IN IKS HEALTH: Deliver a 3 month coaching to Business Leaders on Being Successful in New Business Cultures/ Environments and Managing Teams Across the Globe.
METHODS AND TOOLS: Presentation of Workshop, providing appropriate handouts, running hands on exercises to reinforce learning in various topics and/or technologies.
RESULTS AND OUTPUT: INSTRUCTOR AND PARTICIPANT GUIDES SAMPLES