The year 2020 has caused many disruptions to businesses. Several have quickly pivoted from a physical space to a digital space by focussing on moving their products and services online, and making changes to their web interface. This is just the tip of the iceberg!
Not every business has had the luxury to spend time understanding how the customer is going to react to changes that arise from a new way of doing things or an impact caused by changes internal to the business. Let us help you streamline all the moving parts to solve the customer problems and build a great experience. |
Mind Your Gaps conducted a study on "Covid Life" in which 60 people participated. This helped us identify several innovations and improvements that are happening in product and service areas within various industries, to solve problems that people are facing as a result of their changed lives.
|
A summary report is available for download.
If interested in the 70 page report that lists the innovations and improvements, please send us an email indicating your interest. |
|
Also, please see the related Customer Experience section....
|