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Mind Your Gaps recently conducted a study on "Covid Life" in which 50 people participated. This helped us identify several innovations and improvements that are happening in product and service areas within various industries, to solve problems that people are facing as a resut of their changed lives.
A summary report is available for download.
If interested in the 70 page report that lists the innovations and improvements, please send us an email indicating your interest. 
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To VIEW A PORTFOLIO OF PROJECTS, CLICK HERE.
PROJECTS
To VIEW A PORTFOLIO OF PROJECTS, CLICK HERE.
Customer/User Experience/ User Interaction Design Projects
Flairsoft Ltd. Usability Review and Design of their suite of products for Licenses, Permitting, Right of Way software used by several State Departments like VDOT, TX DOT, LA Metro etc in the United States.
Walkez Talkez Speech and Language Therapy, Frisco, TX: Reduced attrition, improved Employee Experience by creating a new Onboarding program.
Problem given to MYG was to review why attrition was high, recommend and implement a solution to improve it. Onboarding New Hires at Pediatric Therapy Practice, Process and This project involved understanding all the systems used in the clinic, how they were used differently by the entire staff and therapists, the user stories of all the employees. It was a complex ecosystem which required change.
Ellipsis Health: Solved challenging design issues in functional aspects and User Interface of a mobile app for mental health assessment by Ellipsis. Now adopted by Cigna.
Project with clear Avenue for CMS (Center for Medicare and Medicaid): Redesigning the CMS' Product Ordering Website (POW) using a Human Centered Design approach.
COVID life study via research and follow up leading to
(a) Designing for the Virtual New Hire Experience - Mind Your Gaps Onboarding Design and Development of coaching program.
(b) Driving better Voter and Candidate interaction and Experience. Used large Whatsapp and Zoom forums to drive voter participation in events, preceded by collecting voter issues via polls and surveys to get the maximum benefit out of candidates' time, alongside bringing most value to those attending.
Improving grocery shopping experience during pandemic times. This was part of a team project we did in a Jam session to change shopping experience with increased safety.
DART, Dallas, TX: Service Design Visioning Workshop for improving Employee Experience, Candidate Experience and Recruitment processes for HR department via the Service Design Mehtodology. Was responsible for providing training on the methodology and being one of the facilitators for the brainstorming ideation workshop we conducted.
First US Floors, Carrollton, TX: Improving the experience of the customers who visit the store for their flooring needs. Involved customer interviews, analysis, redesign and training.
Development of Australian Education portal, OzEducationNews.
Usability Evaluation of Software application for NeatCall, a communications company based in Israel.
Website Design for Microfinance World Education, non-profit, Australia.
Usability Review, Heuristic Evaluations of Merrill Lynch Plan Sponsor Benefits site, USA.
Design of a Videowall and Usability study for Saudi Telecom, Saudi Arabia,
UI Design and User Experience evaluations for multiple web apps as part of projects in AT&T and Alcatel Lucent.
UI Design for Technical online courses at Infogix, Chicago.
Usability Study for Illinois Law Help, non-profit, Chicago.
Walkez Talkez Speech and Language Therapy, Frisco, TX: Reduced attrition, improved Employee Experience by creating a new Onboarding program.
Problem given to MYG was to review why attrition was high, recommend and implement a solution to improve it. Onboarding New Hires at Pediatric Therapy Practice, Process and This project involved understanding all the systems used in the clinic, how they were used differently by the entire staff and therapists, the user stories of all the employees. It was a complex ecosystem which required change.
Ellipsis Health: Solved challenging design issues in functional aspects and User Interface of a mobile app for mental health assessment by Ellipsis. Now adopted by Cigna.
Project with clear Avenue for CMS (Center for Medicare and Medicaid): Redesigning the CMS' Product Ordering Website (POW) using a Human Centered Design approach.
COVID life study via research and follow up leading to
(a) Designing for the Virtual New Hire Experience - Mind Your Gaps Onboarding Design and Development of coaching program.
(b) Driving better Voter and Candidate interaction and Experience. Used large Whatsapp and Zoom forums to drive voter participation in events, preceded by collecting voter issues via polls and surveys to get the maximum benefit out of candidates' time, alongside bringing most value to those attending.
Improving grocery shopping experience during pandemic times. This was part of a team project we did in a Jam session to change shopping experience with increased safety.
DART, Dallas, TX: Service Design Visioning Workshop for improving Employee Experience, Candidate Experience and Recruitment processes for HR department via the Service Design Mehtodology. Was responsible for providing training on the methodology and being one of the facilitators for the brainstorming ideation workshop we conducted.
First US Floors, Carrollton, TX: Improving the experience of the customers who visit the store for their flooring needs. Involved customer interviews, analysis, redesign and training.
Development of Australian Education portal, OzEducationNews.
Usability Evaluation of Software application for NeatCall, a communications company based in Israel.
Website Design for Microfinance World Education, non-profit, Australia.
Usability Review, Heuristic Evaluations of Merrill Lynch Plan Sponsor Benefits site, USA.
Design of a Videowall and Usability study for Saudi Telecom, Saudi Arabia,
UI Design and User Experience evaluations for multiple web apps as part of projects in AT&T and Alcatel Lucent.
UI Design for Technical online courses at Infogix, Chicago.
Usability Study for Illinois Law Help, non-profit, Chicago.
Learner Experience Design, Course Development, Coaching and Technical Training Projects
Texas State Library and Archives Commission, 6-month project - Digital literacy toolkit training workshop to 300+ library staff and literacy providers in 10 locations across Texas with 3 Symposiums for Literacy Texas,
Sole vendor award for C2 GPS Workforce Development Training Curriculum, involving for training in 11 Texas counties. Training development and workshop delivery of Job readiness and transition Skills.
Course Development - Career Skills and Onboarding Workbook for new hires.
Instructor Led Virtual course development and coaching leaders - Being Effective in Global Business Environments to VP and Directors at IKS Health , USA.
Business Skills for Early Impacts in the Workplace symposium for Computer Science students, UNSW, Sydney, Australia. April 2016.
Business Transformation Technical Training programs for Alcatel Lucent's Australia-New Zealand region. Received Alcatel-Lucent University's "Sharing Transformation Excellence" award. Needs Analysis - Design - Development - Change Management.
Technical Training - Needs analysis, Design, Curriculum and Course development for client Telstra Telecom, NSW, Australia.
Virtual Instructor-led customer training to agents serving low-income housing customers, HNSW, State Government, Australia.
New portal training for employees at Optus Telecom, NSW.
Development of Online Training - Conversion of Instructor-led to E-learning courses for RACP (Royal Australasian College of Physicians), NSW.
Developed Onboarding training material for Infogix, Chicago, USA.
Developed e-learning courses for for product technical Training for their suite of applications, Infogix, Chicago., USA.
Conversion of In-class courses to online courses, videos and virtual mode, Illinois Institute of Technology, Chicago.
Course Design in Graphical User Interface Design for ITT Technical Institute, USA.
Entering the Workforce private Training to grad students at University of Illinois at Chicago, USA.
Entering the Workforce private Training to grad students at University of Texas at Dallas, USA.
Sole vendor award for C2 GPS Workforce Development Training Curriculum, involving for training in 11 Texas counties. Training development and workshop delivery of Job readiness and transition Skills.
Course Development - Career Skills and Onboarding Workbook for new hires.
Instructor Led Virtual course development and coaching leaders - Being Effective in Global Business Environments to VP and Directors at IKS Health , USA.
Business Skills for Early Impacts in the Workplace symposium for Computer Science students, UNSW, Sydney, Australia. April 2016.
Business Transformation Technical Training programs for Alcatel Lucent's Australia-New Zealand region. Received Alcatel-Lucent University's "Sharing Transformation Excellence" award. Needs Analysis - Design - Development - Change Management.
Technical Training - Needs analysis, Design, Curriculum and Course development for client Telstra Telecom, NSW, Australia.
Virtual Instructor-led customer training to agents serving low-income housing customers, HNSW, State Government, Australia.
New portal training for employees at Optus Telecom, NSW.
Development of Online Training - Conversion of Instructor-led to E-learning courses for RACP (Royal Australasian College of Physicians), NSW.
Developed Onboarding training material for Infogix, Chicago, USA.
Developed e-learning courses for for product technical Training for their suite of applications, Infogix, Chicago., USA.
Conversion of In-class courses to online courses, videos and virtual mode, Illinois Institute of Technology, Chicago.
Course Design in Graphical User Interface Design for ITT Technical Institute, USA.
Entering the Workforce private Training to grad students at University of Illinois at Chicago, USA.
Entering the Workforce private Training to grad students at University of Texas at Dallas, USA.
Academic and Volunteer Activities
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Director, Job Readiness and Transition, Hendrick Scholarship Foundation, Oct 2020 - Apr 2021.
United Tech Project Foundation Volunteer. Contributed my experience in areas of Learning and Development and HR related topics, to build a platform that will assign disadvantaged youth and young adults receive a Technical education and certification. The work involves providing learning pathways based on student criteria for an AI based system. Sept 2019 - Apr 2020. VP of Programs, Chicago chapter of ISPI (International Society for Performance Improvement) 2007-08. Volunteer Advisor at ACP AdvisorNet to answer questions, help transitioning veterans by providing career advice and any other professional help 2017 - 2018. Computer Skills and Job Readiness' presentation of TSLAC’s Digital Literacy Toolkit, in 3 Literacy TX Symposiums across TX, 2017. 'Business Skills to Excel in the Workplace' presentation to Grad students, Engineering at UT Dallas - January 2015. 'Business Skills to Excel in the Workplace' presentation to High School students in UTD camp towards STEM education. Author and Presenter, 'A Novel 360 degree Evaluation', European Conference for E-Learning, October 2007, Copenhagen Business School, Denmark, http://academic-conferences.org/ecel/ecel2007/ecel07-proceedings.htm White Paper 'Using Human Factors in Increasing E-learning Effectiveness' in Learning Café. Book review 'Intercultural Communication for Business', E.A. Tuleja, published in Business Communication Quarterly, Dec 2006. Co-author, 'Designing Learning' for Human Performance Improvement certification, ASTD (American Society for Training & Development), Chicago chapter, 2007. Writer, 'Learning and Training Snippets', a monthly newsletter on best practices in the industry and events in the Chicago area, for internal use of Infogix, 2007. Evaluation and design of training for professional development of K-12 teachers in the realm of technology, 2006-2007. Worked closely with the teachers for helping them adapt technology training. |