OUR CORE SERVICES
TRANSFORMING CUSTOMER EXPERIENCES
TRANSFORMING LEARNING EXPERIENCES
TRANSFORMING BUSINESS EXPERIENCES THROUGH PROCESS AND DIGITAL TECHNOLOGY
Is your business service-oriented, or did it move online during Covid? Mind Your Gaps can help you:
  • Improve the customer experience so customers keep coming back, write positive reviews and spread the word. We use user research, data synthesis, personas, journey mapping, ideation and prototypes.
  • Onboard and train new employees so they become productive sooner. Use our Onboarding workbook.

Set up a free 30-minute consult to talk through your business challenges.
Often small fixes generate big gains.
Please Contact Us to ask how.
FOR COMPANIES: Outsource your New Hire Business Acumen Onboarding to us.

The first months on a job shape a new hire's satisfaction and staying power. Our low-cost program, in person or virtual, helps new employees reach full productivity quickly and align to company culture and methodologies.


FOR INDIVIDUALS: Training on Job Readiness and Job Transition. Take the 12-week session and get a free Onboarding manual.

Just want the manual? Buy "Effectively Onboarding Ourselves for Success" and get an hour's free training.
".....Jyothi demonstrated her customer experience (CX) design expertise as the workstream lead for Service Design......"
Bernard Palowitch, Jr.
Knowledge management consultant , Iknow LLC
".....Jyothi created concrete examples for the participants, and had useful breakout sessions to help them think about this new concept....."
Sandra Davenport
Executive Director, Knowledge Management at Reinsurance Group of America, Inc
".....I highly recommend Jyothi and her services for management training in a wide variety of areas. Her services are very effective and you can see the value she adds immediately."
Sharon Kay, Associate Vice-President of Human Resources
IKS Health, USA
"......Jyothi did an excellent job developing the content of the training......"
​Jennifer Peters
Community Engagement Administrator | Texas State Library and Archives Commission