OUR SERVICES
Are you a Service -Oriented Business? Or a business that went from a physical space to business online during Covid? 
Mind Your Gaps can help you
  • To improve the experience you provide to your valuable customers, so they keep coming back, write positive reviews and spread the word, Through user research, data synthesis, personas, journey mapping, ideation. and prototypes....
  • With onboarding and training to your new employees and help them work effectively and with quicker productivity. Use our Onboarding workbook...
​Let's set up a time for a 30 minute free consult to talk about the business problems you are facing. whether it is during normal times or because there is a need to pivot and change due to our newly evolving world and business circumstances.
"I’ve had the pleasure of working with Jyothi on an Iknow project for the Dallas Area Rapid Transit. The overall project was about redesigning DART’s candidate recruitment business process. Jyothi demonstrated her customer experience (CX) design expertise as the workstream lead for Service Design......"
Bernard Palowitch, Jr.
Knowledge management consultant , Iknow LLC
".....Jyothi created concrete examples for the participants, and had useful breakout sessions to help them think about this new concept and allowed them to realize how it applied to their jobs, and the company's focus. You could almost see the wheels turning in the audiences minds as she took them through the presentation, as they thought about what they did, how they did it, and what affect it had on the customer experience....."
Sandra Davenport
Executive Director, Knowledge Management at Reinsurance Group of America, Inc
".....I highly recommend Jyothi and her services for management training in a wide variety of areas. Her services are very effective and you can see the value she adds immediately."
Sharon Kay, Associate Vice-President of Human Resources
IKS Health, USA
"......Jyothi did an excellent job developing the content of the training........ The training was interactive and included time for attendees to share information and to work independently and in groups. ......"
​Jennifer Peters
Community Engagement Administrator | Texas State Library and Archives Commission
Often small fixes can generate a big gain. No fee to talk!
Mind Your Gaps recently conducted a study on "Covid Life" in which 50 people participated. This helped us identify several innovations and improvements that are happening in product and service areas within various industries, to solve problems that people are facing as a resut of their changed lives. 
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A summary report is available for download.
If interested in the 70 page report that lists the innovations and improvements, please contact us, indicating your interest.
summary_report.pdf
File Size: 1145 kb
File Type: pdf
Download File
A feature on Mind Your Gaps in ShoutoutDFW, https://shoutoutdfw.com/meet-jyothi-shankar-providing-business-value-through-human-centered-design-performance/
Jyothi writes about Diversity and Inclusion in the workplace.......it is not enough to hire for diversity, Organizations and HR need to build a framework of inclusion, https://localprofile.com/2019/03/17/beyond-diversity-creating-inclusion-workplace/