LX PROJECTS IN ONLINE TRAINING DESIGN AND DEVELOPMENT
CREATE ONLINE LEARNING TRAINING COURSES AND ENSURE BEST USABILITY OF PRODUCTS
Infogix as a business is in the area of data governance and security.
MY ROLE: I had a dual role in LX and CX. To design and and develop training via e-learning for INFOGIX products, uncover Usability issues and make recommendations. Due to my background with L&D, I was also part of a HR committee to improve New Hire Onboarding and Employee Experience.
METHODS AND TOOLS
ADDIE Methodology in a Agile development cycle
Creating the Course with Objectives, Outcomes, Content and Assessments using Adult Learning Theory principles
Conducting L1, L2 and L3 Evaluations
CAPTIVATE and DREAMWEAVER to create e-learning
User Research with clients Target Corp and Travelers Insurance who used Infogix products
Usability Testing with the same clients by setting up tasks and metrics. Done on their client site.
RESULTS AND OUTPUT
Clients successfully trained on using the Infogix line of products via e-learning.