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TRANSFORMING BUSINESS EXPERIENCES THRU PROCESS, DOCUMENTATION, ONBOARDING AND DIGITAL TECH
Are you moving several aspects of your operations and sales to a more digital form? Let us help you with streamlining backend entities that indirectly impact the customer and the front-end interfaces that directly affect customer interactions! Business Experiences thru Process, Documentation and Onboarding,
Contact Us to talk about how we can help your small business, large organization or anything in between!
Contact Us to talk about how we can help your small business, large organization or anything in between!
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Several business pivot from a physical space to a digital space by focussing on moving their products and services online, and making changes to their web interface. This is just the tip of the iceberg!
Not every business has had the luxury to spend time understanding how the customer is going to react to changes that arise from a new way of doing things or an impact caused by changes internal to the business. Let us help you streamline all the moving parts to solve the customer problems and build a great experience. |
- Capturing knowledge of the business and converting them into processes, procedures, and documentation that simplifies training and onboarding, improves efficiency/productivity, accuracy, compliance, employee and customer satisfaction.
- Customized New Hire Onboarding with structured curriculum
- Periodic Reviews and Process Improvements to be up-to-date with current methods, technologies and compliance regulations (like HIPAA for example)
- Researching technologies to improve your efficiencies
- Customized byte-sized training on Soft-skills to ensure cultural integration into work environment
- Optimizing Customer Experience through Human-Centric Design
- Customized New Hire Onboarding with structured curriculum
- Periodic Reviews and Process Improvements to be up-to-date with current methods, technologies and compliance regulations (like HIPAA for example)
- Researching technologies to improve your efficiencies
- Customized byte-sized training on Soft-skills to ensure cultural integration into work environment
- Optimizing Customer Experience through Human-Centric Design
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Mind Your Gaps conducted a study on "Covid Life" in which 60 people participated. This helped us identify several innovations and improvements that are happening in product and service areas within various industries, to solve problems that people are facing as a result of their changed lives.
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A summary report is available for download.
If interested in the 70 page report that lists the innovations and improvements, please send us an email indicating your interest. |
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Also, please see the related Customer Experience section....
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