MIND YOUR GAPS
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MIND YOUR GAPS

Business Value through Human-Centered Design & Performance
OUR CORE SERVICES
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TRANSFORMING CUSTOMER EXPERIENCES
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TRANSFORMING LEARNING EXPERIENCES
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TRANSFORMING BUSINESS EXPERIENCES THRU PROCESS, DOCUMENTATION, ONBOARDING AND DIGITAL TECHNOLOGIES
Are you a service-oriented Business? Or a business that went from a physical space to business online during Covid? 
Mind Your Gaps can help you
  • To improve the experience you provide to your valuable customers, so they keep coming back, write positive reviews and spread the word, Through user research, data synthesis, personas, journey mapping, ideation. and prototypes.
  • With onboarding and training to your new employees and help them work effectively and with quicker productivity. Use our Onboarding workbook.
​Let's set up a time for a 30 minute free consult to talk about the business problems you are facing. whether it is during normal times or because there is a need to pivot and change due to our newly evolving world and business circumstances.
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Often small fixes can generate a big gains. 
Please Contact Us to ask about how it is done.
FOR COMPANIES: Outsource your New Hire Business Acumen Onboarding to us. 

It is a known fact that the experience of the first few months on a job influences the first impressions, satisfaction and staying power of a new hire. 

We will work with your new employees to ensure that they will realize all of the above at your company.

In turn, they will bring to you utmost value, effectiveness and productivity via our very unique, low-cost, Onboarding program.  

​W
hether in-person or virtual, this program is highly effective and valuable. 

​A customized version of this program can be used for other Mentor-Mentee programs. 

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Read a little more on the LX page.
FOR INDIVIDUALS: Get trained on Job Readiness and Job Transition topics. If you take the 12-week session, you will get a free Onboarding manual/aid.
Just want the manual? BUY YOUR COPY OF "EFFECTIVELY ONBOARDING OURSELVES FOR SUCCESS" 
for $49.99 and get an hour's free training to make it your own journal.
Full of valuable, quick to read content, this book is one of a kind. Not a text book but a resource that will have you add to it in each unit and make it your own Business Acumen journal that you will use as a long-term reference.
Kickstart your career with confidence, productivity and create an impact in the workplace. 

Who should use it? 
Anyone entering the workforce or is still in the first couple of years. 
In these times of remote work, this information will further open your mind to the importance of impact and how to drive it
Anyone looking to restart work after a career break
Anyone who has moved (or is moving) to a western work environment/business culture - experienced professionals too (work culture in countries like the US, UK, Australia are vastly different and so if you are migrating, it will benefit you immensely to be aware of differences, cut out painful learnings and be successful from the get-go. Testimonials received  from Director and VP levels who have taken this coaching from Mind Your Gaps.
Graduating students seeking jobs

"I’ve had the pleasure of working with Jyothi on an Iknow project for the Dallas Area Rapid Transit. The overall project was about redesigning DART’s candidate recruitment business process. Jyothi demonstrated her customer experience (CX) design expertise as the workstream lead for Service Design......"
Bernard Palowitch, Jr.
Knowledge management consultant , Iknow LLC
".....Jyothi created concrete examples for the participants, and had useful breakout sessions to help them think about this new concept and allowed them to realize how it applied to their jobs, and the company's focus. You could almost see the wheels turning in the audiences minds as she took them through the presentation, as they thought about what they did, how they did it, and what affect it had on the customer experience....."
Sandra Davenport

Executive Director, Knowledge Management at Reinsurance Group of America, Inc
".....I highly recommend Jyothi and her services for management training in a wide variety of areas. Her services are very effective and you can see the value she adds immediately."
Sharon Kay, Associate Vice-President of Human Resources
IKS Health, USA
"......Jyothi did an excellent job developing the content of the training........ The training was interactive and included time for attendees to share information and to work independently and in groups. ......"
​Jennifer Peters
Community Engagement Administrator | Texas State Library and Archives Commission

Mind Your Gaps conducted a study on "Covid Life" in which 60 people participated. This helped us identify several innovations and improvements that are happening in product and service areas within various industries, to solve problems that people are facing as a resut of their changed lives. 
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A summary report is available for download.
If interested in the 70 page report that lists the innovations and improvements, please
contact us, indicating your interest.
summary_report.pdf
File Size: 472 kb
File Type: pdf
Download File

A feature on Mind Your Gaps in ShoutoutDFW, https://shoutoutdfw.com/meet-jyothi-shankar-providing-business-value-through-human-centered-design-performance/
Diversity and Inclusion in the workplace.......it is not enough to hire for diversity, Organizations and HR need to build a framework of inclusion, https://localprofile.com/2019/03/17/beyond-diversity-creating-inclusion-workplace/
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  • SERVICES
  • ABOUT US
  • EXPERIENCE
  • TESTIMONIALS
  • CONTACT