User and Customer Experience (UX and CX)
Placing the user in focus, streamlining processes, improving touchpoint interactions, providing exceptional support, and keeping up promises, you will transform customer experiences for the better!
Design Thinking and Service Deisgn helps us create better experiences for customers and the employees of the organization offering those services.

​Products and services consumed by people are endless and the competition is relentless. So designing services as differentiators are a key to retaining customers.
  • ​Gain user insights, Create shared outputs that are extremely useful for different groups. Empathy maps, Journey maps and Service blueprints are common ones. .
  • Collaborate wtih stakeholder groups to generate ideas, prioritize projects and establish road maps.
  • Design user interactions between people and products, design services, minimize silos and create handoffs that are invisible to the user.
  • Prototype and Test for Usability
  • Facilitate ideation sessions and workshops
  • Create supporting documentation and job aids​
​​Learner Experience (LX)
​It is known that the experience of the first few months on a job greatly determines the satisfaction and longevity of a new hire. Organizations that invest in the growth of their workforce get the best out of their employees in terms of motivation, productivity and loyalty. Grreat Onboarding has become even more necessary for virtual new hires.
Having employees sit in class or take online training are outdated. How can we create Learning Experiences (LX) that actually hold people's attention, keep it relevant and make it interesting?
We will work with you to create learning experiences for your new hires and experienced employees that will transform how they learn and apply it! Our methodology is our differentiator, and uses theories of adult learning, and principles of good instructional design. 
  • Impactful and cost effective Onboarding for New Hires.
  • ​Coaching for Experienced Employees on how to be effective when working with diverse and global teams. 
  • Training on Diversity and Inclusion. Hiring for diversity isn't enough. Create the framework for inclusion. This training is very relevant to an HR audience.​
  • Learning Consultancy course that will help Instructional designers and developers to transition to becoming Learning Consultants.​